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Security & Your Privacy
With purchase from Les Belles Fleurs, we will ensure and guarantee that online shopping with us online is perfectly safe.  Your information will NOT be disclosed to any other 3rd parties (except those necessary details for delivery).

Order and Payment Method
Credit Card
We accept American Express (AMEX), Visa Card and MasterCard issued by banks and card-issuing institutions.
Our payment system supports Verified by Visa and Secure Code by MasterCard to provide customers with extra security in online payment.
Customers will be received a confirmation email after the credit card payment have been made.
If customers do not receive any confirmation email after the order placed or payment, please give us a call at 2723 1414 or email us at
flower@lesbellesfleurs.com for assistance.

Shipping Information
Delivery Charge

Please click for the delivery charge.

Overseas and Mainland China Delivery
We provide flower deliveries to Mainland China in the major cities, such as Beijing, Shanghai, Guangzhou, and Shenzhen.  In addition, we have partners worldwide to provide larger networks for our customers to send flowers anywhere requested.  Please kindly consult with our staff for information prior to place order.

Same Day Delivery Service
We provide Same Day Delivery service to any location in Hong Kong for orders placed before 1pm (Hong Kong time).  For the morning delivery, orders are recommended to place 1 day before.

Delivery during Bad Weather Conditions
When Typhoon Signal No. 8 or Black Rain Signal is hoisted, we will contact the customers to confirm whether the delivery will be still on schedule or rearrange other delivery date or the Signals are lowered.

Request for Change of Delivery Date/Time
Customers are recommended to notify us 1 month prior if they wish to change the delivery schedule.
Regarding to the instability of supply for special flowers such as Tulips, Peonies, customers are recommended to notify us for the change of delivery date at least 1 month prior, in order to maintain the good quality of the flowers.

Instructions for Delivery   
To make sure that delivery can be fulfilled as scheduled, please provide telephone (preferably mobile phone) numbers of both the sender and the recipients.
Please do not specify P.O. boxes or Lot Number as the delivery address.
We will make delivery as scheduled according to instructions provided by our customers. In case the recipient is not available in the location as instructed by the sender, we will contact the recipient and then the sender by phone to seek for instructions on redelivery.

Order Tracking
Customers can easily to track their orders through our orders tracking system; customers can even check their order history in the system as well.
Our staff is most happy to assist our customers to track the orders in person as well. 
Pricing
Apart from special occasions such as the Valentine's Day, Mother's Day, our prices are steady as in the market. However, special weather conditions in Hong Kong as well as in countries from where we are importing our flowers (e.g. the Netherlands, China, USA...etc.) may affect our supplies and our product prices may be changed as a result.

Flower Supply & Substitutions
Weather condition is the major factor affecting flower supplies. Some of the flowers in our online store may not be available throughout the year.
In case the main flowers the customers have chosen are not available, our designers will suggest other alternative to our customers. Customers may choose to switch to another flower type.
Moreover, based on professional judgment of our designers, we will be using alternative matching flowers without affecting the overall package of the bouquet if the original matching flowers are not available as a result of weather/seasonal changes. To minimize disturbance to our valued customers, we will inform the customers regarding to the changes in main flowers but not in matching flowers.